Conflict Resolution

Evaluate the impact of professionalism on children, families, and community.
Scenario Information
You are a mentor teacher at All Kids Childcare and Education. Part of your job is to ensure that teachers work
well together. Recently, you heard from a teacher that co-teachers Julie and Kimberly were not speaking to
each other. You did an informal observation of the two teachers working in the two-year-olds classroom and
found that they were not communicating at all. Their non-verbal communication to each other was cold and at
times rude. You know the importance of co-teachers working well together for the benefit of the children.
You called Julie and Kimberly into your office and asked them what was going on. They immediately started to
tell their sides of the story and were talking over each other. It took patience, but you finally got both teachers
side of the story straight. Julie was upset because she felt like Kimberly did not change her share of the
diapers. Kimberly felt that she did all of the meal preparation and cleaning, so when Julie spoke to her about
changing more diapers, she became upset. You know that you must work with these two teachers to help them
settle their conflict.
Instructions
Use what you know about effective communication and communication styles to write a script to show how to
resolve this conflict. Write the script (with dialogue formatted in the style of a play) to describe what happens
next. Be sure to choose a conflict resolution strategy that best handles the situation and include action
descriptions in your script.
It is important that you try to see this situation from both sides. The script should include the three of you
talking. Clearly mark what you would say, as well as how each of the teachers would respond. Be specific and
give the teachers background storylines that align with the reasons they are upset. Your script should give
each teacher fair opportunities to state their case, while you use conflict resolution terminology from this
module. Your script should be at least three pages in length and well-edited. Please include a cover page.