The CEO of Savannah Engineering, Inspection and Insurance Company (SEIIC) often says, “Our most important asset walks out the door every night.” The company relies on the knowledge and skills of its employees for its success. Without its human capital, the company has little to offer its customers. As noted in the introduction to the case, SEIIC has been experiencing difficulty in meeting customer service expectations and is experiencing problems with retaining some of its most valuable employees. Building on your previous work in the case, you will need to analyze the critical HRM areas of training, performance management, and career management.
Summarize key details about the case to date. What are the most important issues affecting SEIIC’s HRM? Your summary should be no more than one to two paragraphs. (Imagine that you are riding down the elevator with SEIIC’s CEO and she asks you to provide a high-level summary of what you’ve discovered so far. You have thirty seconds from the time she gets on the elevator until the time she gets off. What would you say?)
Evaluate at least three current approaches or trends related to training (in organizations), including pros and cons of each.
Justify a training best practice for SEIIC to help it meet customer service expectations and enhance retention of employees.
Evaluate at least three current approaches or trends related to performance management, including pros and cons of each.
Justify a performance management best practice for SEIIC to help it meet customer service expectations and enhance retention of employees.
Evaluate at least three current approaches or trends related to career management, including pros and cons of each.