The Chief Executive Officer (CEO) of the organization you have been working with over the past few weeks just called. She informed you that her organization is going to introduce a Total Quality Management (TQM) approach throughout the organization. She has asked for a report on the following:
An overview of the change leadership she should consider for introducing TQM, building readiness for change, and overcoming resistance to change.
The tools you would recommend to:
Control employee stress resulting from the change.
Communicate details about the change.
The process you would use to evaluate how well the change is working.
Explain your reasoning and justify your decisions. Note that you do not need to carry out these processes, only explain how you would complete these tasks.