Do you believe Southwood did a good job of internally marketing the training program (i.e., did they communicate effectively to achieve buy-in from their employees)? Why or why not? Identify specific examples from the case to support your argument. Would you have done anything differently? (Hint: make sure your answer focuses on the training program itself, and not the performance management system they were being trained to use)
Think back to what we learned about transfer of training in Chapter 4. Do you believe Southwood’s training programs would result in successful transfer of training? Your answer should address both of the training programs (the one for managers, and the one for appraisees). Support your opinion with specific examples from the case, making clear connections to the concepts in Chapter 4. (Hint: it might be helpful to review the “Sample Training Program Schedules” from the case)