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Exhibit 8.6 comes from “The Well Managed Healthcare Organization 7th edition. K. White and J. Griffith”


1.The news is filled with stories about nursing shortages. What measures would you take to ensure an adequate supply of nurses in your organization?
2.How would you select and prepare nurses for supervisory roles? What educational degrees would you look for?
3.Explain how a CSS has both patient and caregiver customers. Why is it important to maintain both relationships?
4.Consider a pharmacy that serves a large HCO and is measured by the six dimensions in Exhibit 8.6. Which measures are the highest priorities? How would you motivate the pharmacy team to improve?

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