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Managing Across Borders

Order Description

Effectively managing across globally dispersed multidisciplinary teams is an increasing challenge facing international organisations. The rapid emergence of a digital culture requires these companies to develop new and engaging business models in ensuring a competitive advantage. For example according to a recent Gallup Employee Engagement Index (Q4 2010), 72% of employees have been found to be either actively disengaged or not engaged at work. This has an impact on the management of globally dispersed teams in an international setting. For your report you are required to select an EU organisation engaged in one of the following key industries:
• Call Centre Offshoring
• Software Development Offshoring
Based on your chosen organisation you are required to complete an analytical report supported by academic research focusing on the following three points:
1. Cross-Border Offshoring Management.
2. Cultural Dimensions.
3. Gamification.
In completing your report you should draw on existing international management literature, academic research and theory to critically evaluate cross-border offshoring management, cultural dimensions and gamification challenges by analysing and discussing the various approaches between the company’s EU operations and its international activities.
Your report should be guided by relevant theories and concepts and it is important to include academic research to underpin your analysis and critical findings where applicable. Initially refer to appropriate books/journals from the module guide recommended reading list.

• Assessments are subject to a word limit to ensure consistency of approach across all modules. Your work should not exceed the limit indicated (excluding references and appendices). Do not feel that you have to “achieve” this word count in your work. What is important is that the work satisfies the stated learning outcomes which are articulated through the assessment criteria (see following page).
• Care is taken to ensure that work has been marked correctly. Checks are conducted by both a second lecturer and an independent expert from outside the University on batches of work.
• Your work will not be returned to you but you will receive detailed feedback explaining how your mark has been arrived at and how your work could have been improved upon.
• Always use the Harvard style referencing system. The University’s Learning Information Services have produced a series of guides covering a range of topics to support your studies and develop your academic skills including a guide to Harvard referencing http://www.wlv.ac.uk/lib/skills_for_learning/study_guides.aspx
• Expensive or elaborate bindings and covers for submissions are not required in most instances. (Refer to guidelines however in the case of dissertations).
• The Business School has a policy of anonymous marking of individual assessments which applies to most modules. You should not identify yourself directly in the work you submit and you may need to use phrases such as “the author of this assignment ….” in the detail of your submission.
Avoid academic misconduct
Warning: Collusion, plagiarism and cheating are very serious offences that can result in a student being expelled from the University. The Business School has a policy of actively identifying students who engage in academic misconduct of this nature and routinely applying detection techniques including the use of sophisticated software packages.
• Avoid Collusion. The Business School encourages group working, however to avoid collusion always work on your own when completing individual assessments. Do not let fellow students have access to your work at any stage and do not be tempted to access the work of others. Refer to your module tutor if you do not understand or you need further guidance.
• Avoid Plagiarism. You must use available and relevant literature to demonstrate your knowledge of a subject, however to avoid plagiarism you must take great care to acknowledge it properly. Plagiarism is the act of stealing someone else’s work and passing it off as your own. This includes incorporating either unattributed direct quotation(s) or substantial paraphrasing from the work of another/others. For this reason it is important that you cite all the sources whose work you have drawn on and reference them fully in accordance with the Harvard referencing standard. (This includes citing any work that you may have submitted yourself previously). Extensive direct quotations in assessed work is ill advised because it represents a poor writing style, and it could lead to omission errors and a plagiarism offence could be committed accidentally.
• Avoid the temptation to “commission” work or to cheat in other ways. There are temptations on the internet for you to take “short cuts”. Do not be tempted to either commission work to be completed on your behalf or search for completed past academic work.
When you submit your work you will be required to sign an important declaration that the submission is your own work, any material you have used has been acknowledged and referenced, you have not allowed another student to have access to your work, the work has not been submitted previously, etc.
Assessment Brief/Task
Effectively managing across globally dispersed multidisciplinary teams is an increasing challenge facing international organisations. The rapid emergence of a digital culture requires these companies to develop new and engaging business models in ensuring a competitive advantage. For example according to a recent Gallup Employee Engagement Index (Q4 2010), 72% of employees have been found to be either actively disengaged or not engaged at work. This has an impact on the management of globally dispersed teams in an international setting. For your report you are required to select an EU organisation engaged in one of the following key industries:
• Call Centre Offshoring
• Software Development Offshoring
Based on your chosen organisation you are required to complete an analytical report supported by academic research focusing on the following three points:
1. Cross-Border Offshoring Management.
2. Cultural Dimensions.
3. Gamification.
In completing your report you should draw on existing international management literature, academic research and theory to critically evaluate cross-border offshoring management, cultural dimensions and gamification challenges by analysing and discussing the various approaches between the company’s EU operations and its international activities.
Your report should be guided by relevant theories and concepts and it is important to include academic research to underpin your analysis and critical findings where applicable. Initially refer to appropriate books/journals from the module guide recommended reading list.
The Following Information is Important When:
• Preparing for your assessment.
• Checking your work before you submit it.
• Interpreting feedback on your work after marking.
Report Structure
A report format assignment should be concise, well organised, using headings, subheadings, sections, and be easy to follow. Sections should be numbered: Major section 1,2,3 etc. – First level of sub-section 1.1, 1.2, 1.3 etc., 2.1, 2.2, 2.3, 2.4 etc.
• Title page (module code and name, assessment number/title, student ID, tutor)
• Table of content (list of all headings and sub-headings)
• Introduction (background information)
• Main body of report (findings, arguments, facts, etc. this must be well structured.)
• Conclusion (summary of results)
• List of references (references to any books, journals, etc. used in the assignment)
• Appendices (details of any analysis, other relevant information)
You Are Also Reminded:
• To read carefully relevant literature before responding to the assessment.
• To acknowledge all sources of your ideas and comments. You must provide references to literature sources (in Harvard System of referencing) that you have drawn on in your report
• To ensure your use of English is to the required academic standard. In addition, write clearly and simply. Ensure that your work contains no grammatical or spelling mistakes.
• To be concise (stay within the word limit)
• To make use of diagrams where appropriate
• To place any detailed analysis in appendices.
Assessment Criteria
The module learning outcomes tested by this assessment task are indicated on the first page. The precise criteria against which your work will be marked are as follows:
• Description and understanding of key concepts for managing across borders.
• Analysis of challenges and application of relevant concepts/models.
• Structuring and presentation of material.
• Use of English grammar, punctuation, spelling, attention to detail.
• Appropriateness and use of relevant and current literature and thoroughness of referencing and use of Harvard referencing system.
Performance Descriptors
Performance descriptors indicate how marks will be arrived at against each of the above criteria. The descriptors indicate the likely characteristics of work that is marked within the percentage bands indicated.

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