PowerPoint managing quality

    1. How would you identify categories about which to collect information from your customers. For example, specify, categories that describe possible causes or types of defects? 2. How will you gather data and calculate the frequency of observations in each category for an appropriate time period? 3. How will you sort your categories in descending order based on your percentages? 4. Present your data graphically and identify the vital few categories that account for most of the variation.