Assignment 2 – Stakeholder Assessment Matrix
Length: All information contained in one PDF document.
Assignment: (24 points)
Conduct a stakeholder analysis using the case study below and create
stakeholder Assessment Matrix using the template from the book/lecture
found in chapter 4.
1. Use the case study below. Capture information about all possible stakeholders. To fill out the entire stakeholder assessment matrix you may need to use
your imagination if no information is present in the case study. (Be sure that all cells are completed for each stakeholder)
2. Spelling and grammar are important; you will lose points for poor grammar and poor spelling.
CASE STUDY: REMOTE DEPOSIT CAPTURE PROJECT (RDCP) Recently, several banks have started offering customers remote deposit capture. With this new
service, customers do not have to physically go to banks or ATM machines to deposit checks anymore. Instead, they can send checks as a scanned image
through an Internet portal provided by the bank. This technology can save banks and customers time and money making the transactions. North/South Bank
is considering implementing this new service. To use it, costumers identified with a large number of daily or weekly check deposits such as grocery stores
and retail outlets, need a remote capture account with North/South Bank and a special scanner to get the necessary images to make the electronic deposit.
Once the account is established in the system, customers will be able to scan all of their checks anytime and anywhere by accessing the Bank’s service
through the Internet, logging in, and scanning the checks. The service should be as easy as sending an attachment in an email. Of course, this new
application has to be very reliable, secure, and easy to use. It must be integrated into the current Bank’s Web site, and the Web site must also provide the
ability for customers to purchase the special scanner. North/South Bank will set up the scanner-purchasing ability with several appropriate established
hardware vendors and sell the devices at its physical banks as well. North/South Bank is not sure yet what to charge for the scanners or service. The Web
site will also provide online technical support and instructions showing customers how to set up and use the new scanner and service. Support will be
provided 24/7 via the Web site and telephone.
The project steering committee has asked you to put together your project team. They suggest that you have two people from IT, two from marketing, and
one person from the purchasing department all working part-time on the project. As always, you will need the services from Code Corp., the software
company that has developed the entire Banks Web site. Code Corp. has people working in several different countries, mostly in a virtual environment. The
main contact with that company is Christian Jones who has been with the company for 11 years and is very knowledgeable but always seems to be in a
hurry. Since this new remote capture service requires the use of a special scanner, you will need to compare different scanners on the market right now. For
this reason, you will be working with DevAn, a devices analysis consulting firm based in India that will help you determine which scanners to use with the new
application. Alexandra will be the DevAn consultant assigned to you. Alexandra speaks excellent English but has never been to the U.S. An initial estimate
suggests that one half of the budget will go to outsourced software and consulting services.
One of your duties as the newly appointed project manager is to lead your team in developing a schedule. Mike and Sophie are the information technology
professionals assigned to the team. Mike has twenty plus years of experience but can sometimes talk down to users and likes to speak ‘computerese’.
Sophie has only two years of experience but as an analyst. All previous project managers and users have spoken highly of her ability to communicate and
work hard to achieve stated objectives. Sophie is only available four days a week, so she has some time off to care for her family. The marketing
professionals are Carlos and Joanna, and John is the purchasing specialist. Don’t forget that you have only six months to complete the project and a budget
of $500,000. Dorian, the IT director, had told you that it is important to finish on time and within budget, but it is even more important to provide a high-quality
service and avoid any potential technical or user problems after implementation. North/South Bank wants to attract new customers with remote deposit
capture and avoid losing current customers, so quality and customer service is key. The team decides to focus on key milestones in developing the schedule,
being sure that suppliers know their roles on this project and that adequate testing is done.
Harold Johnson, CFO at the Bank, is worried about the cost, so he has asked you to review the existing cost estimate to get a solid cost baseline to evaluate
performance. Recall that your budget goal is $500,000 for the six-month project. Also remember from previous projects that even though Code Corp. is a very
reliable company, you need to work closely with them to ensure all requirements are being integrated into the software and that the project is kept on track.
You need to work with DevAn to define and test scanners to ensure the application will be compatible with the devices. You also need to set up contracts
with the selected scanner manufacturers to provide the scanners to customers when the remote capture software is implemented.
The Remote Deposit Capture Project team will need to work hard to ensure that the new system meets expectations. Even though you have a detailed scope
statement, schedule, and so on, you want to be sure that the project will please key stakeholders, in particular Harold Johnson, the project sponsor, and
Tricia, the VP of Marketing. Harold does not know much about technology but it’s hard to get him off the subject of NASCAR. Both of these senior managers
are very aware of customers’ needs, so it is important that the new service is stable, secure, and easy to use. They both want the remote deposit capture
capability to be ready as soon as possible so the company can start promoting this new service.