Systems and Operations Management
all information provided within attached file,
a writer have to use following books:
of Business &
Systems and Operations Management
4000 (+ 500 words maximum allowed)
When submitting work for assessment, students should be aware of the
LSBF guidance and regulations in concerning plagiarism. All submissions
should be your own, original work.
You must submit an electronic copy of your work. Your submission
will be electronically checked.
The Harvard Referencing System must be used. The Wikipedia website
must not be referenced in your work.
On successful completion of this assignment you will be able to:
1. Critically appraise the ways in which the operations and information
systems functions contribute to an organisation’s competitiveness
and strategic direction.
Synthesise and evaluate complex information on IT related issues
Identify and justify the information required to establish and
implement effective operational decisions, with particular reference
to change management.
Critically assess organisations from systems, information and
business process perspective.
Appreciate how key organisational behaviour concepts such as
structure, motivation, culture and work groups and teams impact
and influence the role of people within the broad operations of the
Postgraduate Grading Criteria for this assignment is available at the end of
You are an operations management consultant who has been asked to
critically analyse the operations function in a well-known company. The aim
of the report is to assist the senior management, better understand their
operations strategy and help them develop a strategic plan for the future.
Given the above information, you are asked to produce a report as follows:
You should choose a suitable company in either the manufacturing or
service sector. The company should be one that is well known to you or one
that can be researched in some depth. Larger organisations such as those
on the FTSE 100 Index are more likely to have this information available.
Once you have chosen the company, you should provide the following:
1) A critical review of the organisational approach to operations
strategy. Your report should consider how the operation adds value
and how it relates to its business environment. (LO1, LO3, LO4)
(40% of the available marks)
2) A critical analysis of how information system creates competitive
advantage in the operations. (LO1, LO2, LO4) (40% of the available
3) A critical review of the operations approach to job design. (LO1,
LO3, LO5) (20% of the available marks)
Please read all questions and information provided carefully. The answer
should be made in appropriate length keeping in view the requirement of
each question and total word counts allowed. In addition, your assignment
should demonstrate the following qualities:
A critical appreciation of relevant literature and its use to support argument,
substantiate calculations and other aspects of the assignment.
Taking ownership of the content, being prepared to debate and argue a
personal position, and providing evidence of evaluative skills. A submission
made up of extracts from published sources which is descriptive or simply
just theoretical regurgitation is not acceptable. Your submission must have
an interpretation and consideration of the challenges and issues of taking
theory into practice.
Logical flow of ideas and treatment; appropriate selection of real world
factors related to the companies under scrutiny.
Evidence of additional personal research, and the ability to analyse material
from a variety of appropriate relevant perspectives.
Presentation, structure, appropriateness of methodology, breaking into
section headings/subheadings, tidiness.
Marks will be awarded for proper referencing and originality of work. Also
note that plagiarism is a serious offence and your submission will be
Your report must be handed in electronically no later than given date of
assessment. Style of
writing is very fluent
skills: communication and develops a
and presentation. coherent and logical
knowledge of theory
and provides critical
and summarising of
Excellent use of
conceptual models to
guide analysis linked
with a critical discussion
of main themes.
Deconstructs the major
themes used in the
appropriate format but
some aspects of layout
and referencing could
be improved. Style of
writing is fairly fluent.
Wide range of
evidence of good
understanding of the
Good report in most aspects
but suffers from variations in
quality and the layout
inadequacies. Style of
writing is satisfactory.
Good range of knowledge
weaknesses in key
areas. Some understanding
displayed of the topic.
Ability to interpret and Summary and interpretation
summarise succinctly. are satisfactory.
Use of theory and concepts
Very good use of the limited but
relevant. Application could
conceptual models with be improved and there is a
good critical discussion tendency towards
Good evidence of
Very good account of
Logical presentation of main themes with
themes with appropriate sound
attempt at applying
good demonstration of models to the
synthesis. Models have argument. .Fairly good
been clearly applied to attempt at synthesising
the salient points.
Shows clear evidence of
evaluation of the
argument by providing
a robust defence of the
opinions presented in
Must provide more evidence
Very poor report which is
incorrectly structured and
contains major errors and
omissions. Style of writing
lacks coherence and
fluency. Poor referencing.
Very poor range of
and there are major
weaknesses evident in
No clear interpretation of
Very poor use of theory
and very little application of
Very little description with
not much evidence of
Good account of main
themes with some attempt
at application. Limited
evidence of synthesis.
Very poor account of main
themes with little or no
application. No links
between models and
Shows evidence of
critical reflection and
evaluation and a fairly Shows some evidence of
cohesive defence of
critical reflection but could
have been developed.
Shows little or no evidence
of critical reflection and
needs to be much more
developed. There is no
defence of the opinions
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