Scenario
The Happy Pup Daycare Company (a fictitious company that is not based on any real company) that wants to develop a website that links client dog profiles for the client to see photos and updates of the great experiences their pet is having at their chain of facilities. This is in the form of photos with quick captions during the pet’s stay. The Happy Pup Daycare Company has also been aware that when clients are away there are times they are simply unavailable should a question or emergency arise.
To solve this problem, a project has been instituted to connect to the client pet’s veterinarian and have vital information linked to the Happy Pup Daycare Company web database. This will include vet name, the on-call emergency number, allergy and medication information as well as a form scanned in from the client that is signed for permission to treat in the case of injury or illness, along with emergency contact information of the client or a responsible party. This new addition is being driven by the company legal department to avoid potential lawsuits.
The IT department will create an update that will allow more information (additional fields) to be recorded in the company database that is accessible at every facility’s location and a new scanner will be installed at every point-of-sale station to scan in the signatures. The newly created Change Management department within the Information Technology department will be the point of contact from the locations, the various departments involved and manage any changes during the project from an IT perspective.
Instructions
• Research 3 large, well-known international companies and compare and contrast their change management process.
• Using the same 3 companies, explain how change requests are processed
• Compare one of the three companies to the scenario listed above in how these changes will flow into the project.
• Based on your research, choosing the best features of the company research you completed creating a change management request to submit to the change management department of The Happy Pup Daycare Company.
Your report (steps 1-3) should be 2-3 pages in length, written with professional language, and use proper spelling/grammar.