Total Quality Management
Conduct a review of the academic literature on the subject of TQM and apply it in an Operational setting, to an organisation of your choice.
You might already have worked for such an organisation or a friend or relative may work for such an organisation. Please choose from the list provided.
If you are unable to use an organisation that you have worked for you will have to research books and journals and talk to colleagues to understand how an organisation of the type you choose would operate.
Within a report format answer the following questions:
1. Select an organisation from the list provided and prepare a description of
? The main products and services they would provide.
? Who are their main customers?
? What are the order qualifiers for the company?
? What are the order winners for the company?
2. With the aid of a suitable model and/or process map, describe three main operational processes that are needed to deliver those products and services.
For each process identify
? Input Resources
? Transforming activities
? Output products/Services
3. Prepare a review of the literature of on the subject of Total Quality Management describing the concepts, applications and frameworks available in general business, and appropriate for an organisation similar to the type you have chosen.
Discuss the authors, their views on the subject and their frameworks. You should reference at least 8 journal articles, no older than 10 years.
What operational benefits would you expect to see from introducing TQM?
Describe the ways you feel the Total Quality Management concepts might develop during the coming 5 years.
4. It is recognised that for TQM to be successfully practised in an organisation a full range of concepts have to be implemented.
Select three concepts and describe how you would expect to observe them in action within the organisation.
What would you expect to be the challenges that would have to be overcome for the implementation of these three concepts to succeed?
(20%word count)
Organisations that can be used as a basis for this assignment include:-
A Hotel
A Bank
A Local Government Department
A Manufacturing Company
A Hospital
A Transport Company
A Warehouse and Distribution Company
A Shipping Company
A Contact Centre
A Software Company
A Business Process Outsourcing Company
A Charitable Organisation
A Restaurant Chain
Your current company or a previous company
Look at the old Feedback Sheet at the end of this brief it shows the subheadings to use and offers a guide as to how the marks will be distributed.
Use the percentages as a guide to how to distribute your word count.
Feedback on assignments in general will be provided to the whole group when marked assignments are returned.
Feedback on assignments for each individual will be provided electronically via TURNITIN.
A student may request an individual appointment to discuss feedback with the tutor by requesting an appointment at the end of a class or by email.
Explain how you would expect to see the concepts employed in practice within the operational processes within your chosen organisation and what would be the challenges they would have to overcome?