Unstructured interviews using questions like these often are used to gather information that might be subjective
or specific to only one person. An unstructured interview is a conversation-based approach that is especially
helpful in establishing rapport between interviewer and interviewee. Unstructured interviewers use strategies
such as active listening and paraphrasing and summarizing, among others.
A challenge with unstructured interviews is that interviewees tend to deliberately or subconsciously avoid
subjects that make them uncomfortable. This can make it difficult to accomplish the goals of the interview. In
this Discussion, you will explore the challenges of unstructured interviews and consider strategies for
maintaining focus to accomplish interview goals.
Reflect on the challenges of completing a successful unstructured interview. How would you determine what
questions to ask? How would you control the topics covered?
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