When faced with an important issue, business analysts should know how to analyze the issue, define the problem, and elicit information to develop a logical solution. Image a professional scenario where a survey tool would be used in problem solving. Share the example and highlight specific benefits to the organization of the tool’s usage? Discuss the experts’ discussion of strengths, weaknesses, opportunities, and threats of using survey instruments.
Imagine a scenario where employee turnover is increasing significantly at a tech company, and management can't pinpoint the exact reasons. This is a crucial issue affecting productivity, team morale, and recruitment costs. A business analyst, tasked with addressing this, would propose using a survey tool as a primary method for information elicitation and problem analysis.
The business analyst would design and deploy an anonymous employee satisfaction and exit intent survey. This survey would target current employees across various departments and tenure levels, as well as recent voluntary leavers (if contactable and willing).
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