A number of new recruits have recently been employed by an organisation you are familiar with.
If you are not familiar with a contact centre you can complete this project based on an imaginary
organisation.
You have been asked to give them an introduction to the industry and to the work they will be
doing in the organisation. Although the presentation you make will be verbal, you need to
support it with written documentation outlining all the aspects of the operation that you would
cover in your speech.
Welcome to Legit Writing
