Communication In The Health Care Workplace

      What could the communication barrier of internal noise be described as? Noise that comes from machines or music in the background Listening to music while others are speaking Ringing in the ears that distracts our thoughts Our opinions and biases that influence our message   Destructive communication can be escalated by why type of communication? Supportive communication Dependency communication Defensive communication Neutrality communication Question 4 Which type of communication reinforces conformity rather than critical thinking? Supportive communication Neutrality communication Defensive communication Dependency communication Nonverbal communication is not categorized by: Sending a message via email People’s identities, emotions, and relationships Nonverbal communication that makes up the bulk of the messages you send Nonverbal messages that are sent in advance of verbal messages   How can technology be a barrier to communication? Email can be used to communicate. Video announcements share too much information. Personal connection and a sense of relationship can be lost. Technology is expensive. People typically identify with groups of people who share which of these cultural similarities? Choose 3 that apply. Body type Views and beliefs Language Political ideology Value system   What is a power gradient? When everyone on the team is at the same level in an organization When someone does not speak up in a meeting because they are shy When the electrical power fluctuates causing dimming of the lights When there is a perceived difference in the importance of 1 role over another Question 9 Cultural differences can be based on which of the following? Select all that apply. Age Education level Religious customs Sexual orientation Eye color Which statement contributes to communication barriers? Not making assumptions regarding a person’s behavior Pretending that you understand the language breakdown during the communication process Acknowledging and accepting the cultural differences Avoiding cultural slang usage When discussing a project with Bob, you say, “The project plan presented last week has a couple of issues that need to be addressed.” Your statement to Bob is an example of what type of voice? Passive voice Supportive voice Active voice Paraphrasing voice Which of these may be a factor in effective verbal communication if the speaker does not follow the local language’s word order, such as in Star Wars, when Yoda says, “Try not. Do or do not. There is no try.” Contextual rules Socialism rules Semantic rules Syntactic rules Which type of communication works to resolve conflict and build relationships? Defensive communication Neutrality communication Dependency communication Supportive communication Question 14 Select 3 principles of verbal communication. Words do not mean the same thing to all people. Recognize variations of how spoken language is used across cultures. All languages have value. Language does not have rules. Everyone does not speak with a dialect. Question 15 Which 3 of the following help to overcome perceptions? Asking questions for a better understanding Believing the stereotypes that you read about Distinguishing fact from opinion Developing better listening skills Question 16 Sound waves create a physiological response where the brain interprets the sound waves and correlates those with a meaning. What is this passive process known as? Transmitting Listening Reflecting Hearing Question 17 What is the earliest form of listening for a human that occurs when we do not yet understand the actual words used known as? Biased listening Discriminative listening Comprehensive listening Informational listening Question 19 Perception is not based on: Personal beliefs Factual information that is presented Cultural values Prior experiences Question 20 If highly technical terminology is used in a communication and is not understood by the audience, what form of noise is this? Semantic noise Internal noise External noise Jargon noise Question 21 In this emotional listening style, the hearer seeks to provide support and to put themselves in the place of the sender to experience the issue. Sympathetic listening Evaluative listening Empathic listening Supportive listening Question 22 What does paraphrasing a message back to a speaker do? Explains the reasons for feelings or behavior Asks more questions to clarify Uses your own words to summarize the content and feeling Solves, judges, or advises Question 23 Sandwiched criticism is when criticism is placed between 2 positive statements. Why might this be a poor approach? Sandwiched criticism comes across as a personal attack. Sandwiched criticism places too much emphasis on the positive messages. Sandwiched criticism makes the other person hungry. Sandwiched criticism can cause confusion and send a mixed message. Question 24 Which type of communication creates a climate for open exchange of ideas and thoughts? Neutrality communication Supportive communication Defensive communication Dependency communication Question 25 Which of the following is not a defensive behavior response? Neutrality Equality Control Superiority Question 26 Which statements promote effective verbal communication? Verify all nonverbal messages. Consider the messages you are communicating nonverbally. Recognize how you communicate nonverbally. Generalize that all nonverbal cues are the same for all people. Question 27 Which of these factors should you consider in cross cultural communication? Socioeconomic status Marital status Leadership status Gender Question 28 Which statement hinders the principles of cross-cultural communication? A person does not use prior knowledge of cultural differences. The greater the linguistic-cultural difference, the greater the likelihood of communication breakdown is. Different cultures have different norms and taboos. When communication breaks down with cross-cultural encounters, it is usually attributed to cultural differences. Question 29 How do we minimize communication breakdown in meetings? Ignore what is being said because you have the correct answer. Write out your grocery list so you don’t forget any items. There is no need to listen to the speaker; handouts will be given at the end of the meeting. Recognize your personal perceptions during the communication process. Question 30 Which 2 statements are true about nonverbal communication? Trust is increased when nonverbal and verbal communication complement each other. Nonverbal messages communicate much about relationships. Nonverbal communication is an insignificant amount of the messages you send. Nonverbal communication is not culture-bound and does not reflect the values and norms of a culture. Question 31 Which approach would delay the process of communication cross-culturally? High versus low power differences in relationships Individualism versus collectivism Self-management Masculinity versus femininity Question 32 How would supportive communication improve operational efficiency in an organization? Managers have more time for strategic planning. Employees would withhold suggestions. Volume of communication would increase. Innovation and sharing of ideas would increase.