Conflict Management

  Part A Watch both Ted Talk videos: https://youtu.be/2l-AOBz69KU https://youtu.be/kARkOdRHaj8 Why There’s So Much Conflict at Work and What You Can Do to Fix It How to Deal with Difficult People Part B Write a 400-word APA-formatted essay about the 5 steps mentioned in the TED Talk by Liz Kislik video in how to manage conflict in the workplace. Summarize the 5 steps. Provide a personal example of a conflict in your workplace AND include your solution on how you dealt with difficult people.