Part A
Watch both Ted Talk videos: https://youtu.be/2l-AOBz69KU
Why There’s So Much Conflict at Work and What You Can Do to Fix It
How to Deal with Difficult People
Part B
Write a 400-word APA-formatted essay about the 5 steps mentioned in the TED Talk by Liz Kislik video in how to manage conflict in the workplace. Summarize the 5 steps.
Provide a personal example of a conflict in your workplace AND include your solution on how you dealt with difficult people.