Self-assessment of preferred conflict-handling modes is important. As you read and answer the 30-item conflict survey, think of how you respond to conflict in professional situations. After completing the survey, tally and reflect on your scores for each of the five approaches.
Initial Written Response: Based on your personality and self-assessment scores, which of the 5 conflict management approaches do you use most often? Which do you use least? What are the strengths and weaknesses of your main approach to conflict resolution?
Describe a situation where you observed or interacted with other stakeholders where there was an opportunity to improve communication, professional civility, or reduce conflict.