: Coping with Challenges

  : Coping with Challenges eview the case study below. Write a one page Written Response to the questions listed at the end of the case study. COMPLETE this assessment in a Word document and upload it to the Dropbox. You have just made an informational presentation to a group of enrolees in your new benefits program. You represent the insurance company and will only be at this location for two days. One of the enrolees approaches you and starts to critique or presentation. You aren`t sure how to react. As you are formulating a response, he starts to cry. Describe what you think might have triggered his initial critical reaction. Why do you think he started to cry? Describe how you would handle this situation.