CRM Systems

Description

QUESTION 1

1. Choose one method by which enterprise systems add value to business. Name the specific business processes and the functional areas affected. Explain your responses.

Your response should be at least 200 words in length.

QUESTION 2

1. What is social CRM? Why are some organizations hesitant to implement this advanced information system technology?

Your response should be at least 75 words in length.

QUESTION 3

1. What are some of the functional areas that benefit from CRM systems? What features of CRM systems match best with those functional areas?