Developing Yourself as an Effective Human Resources or Learning and Development Practitioner

Developing Yourself as an Effective Human Resources or Learning and Development Practitioner Order Description Write a report that: • Identifies at least 3 users of HR services within an organisation and for each at least 1 key need and explain how conflicting needs can be prioritised effectively • Identifies at least 3 methods of communication with their advantages and disadvantages • Describes the following key components of effective service delivery and how the HR should ensure their effectiveness. The key components are: 1. Delivering service on time 2. Delivering service on budget 3. Dealing with difficult customers 4. Handling and resolving complaints Staff Working Paper ERSD-2012-01 Date: January 2012 World Trade Organization Economic Research and Statistics Division This paper appears in the WTO working paper series as commissioned background analysis for the World Trade Report 2012 on "Looking beyond International Co-operation on Tariffs: NTMs and Services Regulations in the XXIst Century" Non-tariff Measures and the WTO Robert W. Staiger Stanford, Wisconsin and NBER January 2012