Gym General Manager or Membership Services Department
Scenario Option 4: Gym Membership Frustrations: Blue Badger Gym Backstory: You recently signed up for a one-year membership at Blue Badger Gym that promised free fitness classes and full access to all equipment during open hours. Shortly after joining, you noticed that many of the machines are often out of order and that several of the fitness classes you were looking forward to taking have been canceled without explanation! You have attempted to contact the front desk and management about these issues, but your messages have gone unanswered. You are now questioning whether the membership is worth what you paid.
Problem: The gym equipment is often broken and classes have been canceled. Communication with staff and management has been unhelpful or nonexistent.
Supporting Evidence: Photos of broken machines, the original membership agreement or promotional materials, and records of emails or phone calls to management.
Resolution Goal: Suggest a refund, a membership discount, or guaranteed access to working equipment and scheduled classes.
Broken Equipment: A significant number of machines, including [mention specific types of machines, e.g., the treadmills and elliptical trainers], are frequently out of order. I have attached photographs as evidence of this ongoing issue.
Canceled Classes: Several of the fitness classes I joined for, such as [mention specific class names, e.g., "Spin Class" and "Yoga"], have been canceled without prior notice or explanation. This has effectively rendered a key component of my membership worthless.
Non-existent Communication: I have attempted to contact the front desk and management on multiple occasions via [mention method, e.g., email and phone calls] regarding these problems. My messages have gone unanswered, leaving me with no resolution and a sense of being ignored.
I have provided supporting evidence for each of these claims, including photos of the broken equipment and a log of my communication attempts.
My Resolution Goal is to rectify this situation promptly. I propose one of the following solutions:
A full or partial refund for my membership, allowing me to terminate the agreement due to the failure to provide the promised services.
A significant membership discount for the remainder of my contract, commensurate with the diminished value of the services provided.
A guarantee in writing that the issues with broken equipment will be resolved, and that a reliable schedule of fitness classes will be maintained from this point forward.
Sample Answer
Here is a professional complaint letter to address the issues with Blue Badger Gym.
Formal Complaint Letter: Blue Badger Gym Membership
[Your Name] [Your Address] [Your City, State, ZIP Code] [Your Email Address] [Your Phone Number]
[Date]
Blue Badger Gym Management [Gym Address] [City, State, ZIP Code]
I am writing to express my profound dissatisfaction with the services provided under my one-year membership, which I signed up for on [Date of Membership Sign-up]. My decision to join your facility was based on the promise of "free fitness classes and full access to all equipment during open hours," as stated in your promotional materials and the membership agreement. Unfortunately, the reality of my experience has been a significant departure from these terms.
Since joining, I have repeatedly encountered a number of issues that directly violate the terms of our agreement:
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