Health Care

An organization has identified an area that must be improved. A patient satisfaction survey has uncovered that patients are complaining that they are waiting 15 minutes over their appointment time to see their physician. For this assignment, develop a Five Whys diagram of the possible reasons why patients might be experiencing the delay to arrive at the root cause. What alternative diagram could have been used to identify all the reasons why patients are experiencing the delays. In overcoming this problem, a problem improvement team will be assembled. As the project sponsor, identify possible team members and provide your rationale for selecting the members. Lastly, explain your goal for this improvement project. Explain how you decided on your project goal to reduce the wait time for patients.