HOSPITAL HOUSEKEEPING CARE

  CASE STUDY 8-1 1. What are the probable points of conflict between Mrs. Greenburg and Mr. Iglesiada ? Between Mrs. Greenburg and the staff? 2.What options are available for resolution? What might be the costs and benefits of these possible resolutions? CASE STUDY 8-2 1. What research will you have to do before making your recommendation? 2. What options would you recommend to ameliorate this problem?