(Hospitality Supervision and Training Skills

      HSTS (Hospitality Supervision and Training Skills) Case study ; Read the case study below, then answer all the questions that follow. Choose a hotel department (for example: front of house, accommodation, kitchen, restaurant, etc). Identify the main issues that the supervisor would have to consider when planning for the German delegation’s visit. Discuss the main skills which the supervisor would need to demonstrate in order to make his/her department run smoothly during the visit. Analyse the motivation techniques which the supervisor could use to ensure the maximum performance of his/her team. 0 2 The hotel’s management are concerned that the required standard of serch will not be met. Discuss the actions which the supervisor could take to address this situation. Recommend a course of action for the supervisor which would enable him/her to successfully make the required changes. Please reconsider Presentation & style Neat, legible presentation. Correct spelling. Accurate grammar and punctuation. Meaning clear and fluid with an articulate academic writing style. Evidence of research and wider reading Demonstrates sound knowledge of an extensive range of appropriate and current literature-Critical analysis Sound understanding of and ability to compare theories. Sophisticated analysis. Critical approach to literature. Coherent and logical framework All strands of the argument are consistent and supported by evidence. Conclusions are innovative and convincing. Follows a logical process. Quality of conclusion Identifies significant points from preceding discussion. Draws together main threads of argument. Makes a concluding statement based on these arguments. No new information introduced Referencing Literature is accurately integrated into the text. All sources acknowledged. Harvard citation method used consistently- Please write the reference of question 1 and question 2 separately. Each questions must have minimum 15 references. So you can use references minimum 30 totally.