How Hinduism play a role in the care of those that practice it

"Let's look at the two high-acuity patients together for 15 minutes. We can outline the priority tasks and I can show you the quick charting keys for them. Would you be more comfortable taking them if we troubleshoot the documentation?"

This approach is Collaborative (assertive and cooperative). It validates Alex’s need for support while firmly addressing the need for equitable patient assignments.

Outcome: This collaborative strategy would have:

Resolved the immediate conflict by getting Alex to accept the assignment with necessary support.

Built a professional relationship based on mutual respect and mentorship, which is essential for team effectiveness (Sullivan & Decker, 2023).

Avoided the need to involve the manager, demonstrating high-level conflict resolution skills.

Sample Answer

Replaying the Conflict for Better Resolution

If I had the chance to replay the conflict, I would use a Collaborating conflict assessment style, focusing on the underlying issues rather than just the immediate outcome.

New, Better Approach:

Acknowledge and Validate (De-escalate): Instead of immediately challenging, I would have used Active Listening to acknowledge Alex’s perspective: "I understand you're concerned about finishing on time because you're still getting comfortable with the new charting system."

Collaborate on the Underlying Need: I would shift the focus from who takes the patients to how the workload can be managed safely and efficiently for the whole team. I could suggest:

"Let's look at the two high-acuity patients together for 15 minutes. We can outline the priority tasks and I can show you the quick charting keys for them. Would you be more comfortable taking them if we troubleshoot the documentation?"

This approach is Collaborative (assertive and cooperative). It validates Alex’s need for support while firmly addressing the need for equitable patient assignments.

Outcome: This collaborative strategy would have:

Resolved the immediate conflict by getting Alex to accept the assignment with necessary support.