Incivility in the Work Place

Incivility in the Work Place Order Description   Case Study: A surgeon and a scrub nurse get into an argument during an operation. The surgeon tells the scrub nurse that she is stupid and incompetent and he refuses to have her scrub with him again. The scrub nurse says that the doctor is an idiot and is totally incompetent. She threatens that if he doesn't apologize, she is going to sue the hospital for lack of protection from this harassment. The argument escalates into a shouting match in the OR suite while a surgery is taking place. * What do you think is the real cause of this conflict? * How can this conflict be resolved? * What immediate action should you take? * Anything you want to add? Remember all responses must follow protocol and be professional. Cite and reference one resource within the last 5 years Required Reading: Lower, J. (2012, May). Civility starts with you. American Nurse Today, 7(5), Retrieved from https://www.americannursetoday.com/article.aspx?id=9092&fid=9022 Stokowski, L. (2011, March). The downward spiral: Incivility in nursing. Townsend, T. (2012, January). Break the bullying cycle. American Nurse Today, 7(1). Retrieved from https://www.americannursetoday.com/article.aspx?id=8648&fid=8612 Suggested Reading: Clark, C. (2013, September). Building civility capacity in nursing. Advance Healthcare Network for Nurses. Retrieved from https://nursing.advanceweb.com/Features/Articles/Building-Civility-Capacity-in-Nursing.aspx