Imagine that you are appointed as a team member of knowledge management team in your organisation. Your immediate boss asks you to prepare a detailed report that will be used for training purposes to clarify the need to implement knowledge management in your organisation. Your report must contain the answers for following questions.
Part A: Introduction (5 Marks)
Q.1: How would you define the concept of Data, Information and Knowledge.Provide one example to differentiate these concepts. (1.5 Marks)
Q.2: Briefly describe the concept of Knowledge management. What points you would like to add to highlight the importance of knowledge management. (1.5 Marks)
Q.3: Knowledge management is not anything new. Would you argue that this statement is largely true? Why or why not? Use suitable examples to justify your answer. (2 Marks)
Part B: (5 Marks)
Types of knowledge, Knowledge management cycle and Models:
Q.1: Discuss the concept of Tacit Knowledge and Explicit Knowledge. Is it important to capture both types of knowledge? Justify your argument with suitable example. (1.5 Marks)
Q.2: There are several different approaches to the knowledge management cycle such as those by McElroy, Wiig, Bukowitz and Willams, and Meyer and Zack.
Discuss any one of the above knowledge management cycles highlighting its steps or stages and its usefulness for the organizations. (1.5 Marks)
Q.3: Describe how the major types of knowledge (i.e., tacit and explicit) are transformed in the Nonaka and Takeuchi knowledge spiral model of KM. Use a concrete example to make your point. (2 Marks)