Management Styles in Service Operations

  Recall the 3 difference management styles (Messiah, Servant, or Commander). Write an analysis of the management style in 1 real-life service firm that is Costco. How does management measure “success”? Does management emphasize quality in the way espoused by Juran? Are the concepts of the serviceprofit chain used? Would they be appropriate? What specific improvements do you believe are possible?