Managing an IT team and plan to offshore some work

    IT managers often decide to use overseas workers to accomplish a specific task or run a specific area of IT (for example, a help desk or network administration). They may even engage a strategic consultant overseas. Companies have many reasons for doing this, including a need for a different perspective or to obtain a unique skill set, or it may be a cost-saving measure. If you are managing an IT team and plan to offshore some work, to what degree do you believe sharing plans with the U.S.-based team is important? Can oversharing or undersharing cause issues? What are some of the criteria you may examine to make that determination?