Operational Excellence

Identify a process in your organization that can benefit from analysis and improvement. The process does not need to be overly large or complex. Choose something that has the potential for meaningful improvement, but which is manageable within the scope of this assignment. Your Deliverables: 1. Create a current-state map of your selected business process using an appropriate map (Value Stream, Detailed Swimlane Process Map, or Detailed Process Map). Your map must: (A) show actual workflows, including any informal workflows that bypass the system, and (B) have sufficient detail and relevant information necessary so that one can “walk the transaction, part or product” (including the hiccups) through the entire process. Include the following in your map: a. Indicate the process boundaries (start and end points) for the workflow. b. Use the correct symbols for your chosen map.