Describe the basic steps of the organizational development process.
Evaluate the strategic role of change in the organization and its impact on organizational performance.
case study titled Kenworth Motors given Chapter 9 in your textbook and answer the following questions:
What were the primary organizational challenges Kenworth Motors faced that led them to initiate a change process? (2 marks)
What diagnostic tools were used to collect data on the organizational issues at Kenworth Motors? How did the data inform the intervention process? (3 marks)
Explain how employee involvement was encouraged in the change process at Kenworth Motors. What impact did this have on the success of the intervention? (2 marks)
How did Kenworth Motors address resistance to change among its employees? What strategies were implemented to minimize resistance? (3 marks)
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