Presenting a presentation on one of the following

    Presenting a presentation on one of the following 1. Discuss service expectations that might come about for a disabled guest or a guest with special needs. What special expectations does a customer with a service animal, a sensory disability, or a physical impairment have for service providers? How can we meet those expectations? 2. Discuss service expectations that a celebrity guest might have. What are the special needs and requests that a celebrity customer might demand and what special requirements and accommodations might your establishment have to make to ensure privacy? 3. Discuss the service expectations of customers in a medical emergency situation. What are the special needs and requests of a guests experiencing a medical episode? What are some of the things that employees will need to be prepared for and do during a medical episode of a guest? 4. Discuss the service expectation of customers during a crisis situation. This can be a natural disaster, fire, or act of terrorism. What preparation can we give our employees and what level of preparation do our customers expect us to have? 5. Discuss the service expectations of a family at a family themed resort. What special expectations do families with young and older children have when traveling to a family resort? How do family themed resorts differ from other resorts? Detailed  of chosen topic Background on the basic types of expectations the customers in your topic have.What are some of the specific needs and requests of the customers in your topic?Give examples on those specific needs.How can your hotel meet those needs?What challenges do the customers in your topic bring to the hotel?What type of training can a manager give employees to help meets the needs of the customers in your topic?Give examples of some specific training methods you can give employees to prepare for the customers in their topic.Are there any specific laws that require the hotel to make accommodation for the customers in your topic?Do the customers in your topic pose any challenges to delivering quality service to the rest of the guests in your property?Research any current events that might affect customers in your chosen topic or events that relate to your chosen topic