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Principles of Management Science List

Order Description
Choose one term from the chapters covered this week (Chapters 5, 6 & 7) or the chapters covered in Week 1 (Chapters 1, 2, 3, & 4).

Be careful not to choose a term that another group member has already used.

Locate a current event article that discusses or exposes this concept. Articles should be within the last 12 months.

Add a slide to the presentation that contains the following:
The term and its definition (also provide the textbook chapter number where the term was discussed)
Title and date of the article related to the term
Key points of the article
Your name at the bottom (to ensure credit)

On the notes pane (bottom of the screen under the slide) provide the following:
Summary of the article
Personal reflection on how this article increases your insight into the concept chosen
Complete reference for the article in proper APA format

Principles of Management Science List of Terms by Chapter

Chapter 1
Operations management (OM) Good Durable good
Nondurable good Service Service encounter
Moments of truth Service Management Customer benefit package (CBP)
Primary good or service Peripheral goods or sevices Variant
Process Sustainability Environmental sustainability
Social sustainability Economic sustainability Business analytics
Chapter 2
Value chain Supply chain Value
Value proposition Operational structure Vertical integration
Backward integration Forward integration Outsourcing
Value chain integration Offshoring Reshoring
Multinational enterprise
Chapter 3
Measurement Customer-satisfaction measurement System
Quality Goods quality Service quality
Service upsets Service failures Processing time
Queue time Wait time Flexibility
Goods and service design flexiblity Volume flexibility Innovation
Learning Productivity Operational efficiency
Triple bottom line (TBL) or (3BL) Interlinking Value of a loyal customer (VLC)
Actionable measures
Chapter 4
Competitive advantage Order qualifiers Order winners
Search attributes Experience attributes Credence attributes
Competitive priorities Mass customization Innovation
Strategy Core competencies Operations strategy
Operations design choices Infrastructure
Chapter 5
Hard technology Soft technology Computer-integrated manufacturing systems (CIMSs)
Numerical control (NC) Computer numerical control (CNC) Robot
CAD/CAE CAM Flexible manufacturing systems (FMSs)
e-Service Intermediary Return facilitators
Enterprise resource planning (ERP) Customer relationship management (CRM) Scalability
High scalability Low scalability
Chapter 6
Prototype testing Voice of the customer Quality function deployment (QFD)
Reliability Design for manufacturability (DFM) Product simplification
Design for Environment (DfE) Service-delivery system design Servicescape
Lean servicescape environments Elaborate servicescape environments Service process design
Service-encounter design Customer contact High-contact systems
Low-contact systems Customer-contact requirements Empowerment
Service upset Service guarantee Service recovery
Chapter 7
Task Activity Process
Value chain Process map (flowchart) process boundary
Value stream Reengineering Utilization
Throughput Bottleneck Flow time, or cycle time
Chapter 8
Ergonomics Job Job design
Job enlargement Job enrichment
Chapter 9
Responsive supply chains Push system Pull system
Push-pull boundary Postponement Green sustainable supply chain
Reverse logistics Multi site management Center-of-gravity method
Vendor-managed inventory (VMI)
Chapter 10
Complementary goods and services Reservation Revenue management system (RMS)
Theory of Constraints (TOC) Throughput Constraint
Physical constraint Bottleneck (BN) work activity Non-bottleneck (NBN) work activity
Non-physical constraint
Chapter 11
irregular variation Forecast error Statistical forecasting
Moving average (MA) forecast Single exponential smoothing (SES) Regression analysis
Multiple linear regression model judgmental forecasting Grass Roots forecasting
Delphi method Bias
Chapter 12
Safety stock inventory Environmentally Preferably purchasing (EPP) or green purchasing Ordering costs or setup costs
Inventory-holding or inventory-carrying costs Shortage stockout costs Unit cost
Stock-keeping unit (SKU) Independent demand Dependent demand
Static demand Dynamic demand Lead time
stockout Backorder Lost sale
Fixed-quantity system (FQS) Inventory position (IP) Reorder point
Economic order quantity (EOQ) Cycle inventory (or order or lot size inventory) Safety stock
Service level Fixed-period system (FPS)
Chapter 13
Resource management Aggregate planning Disaggregation
Execution Level production strategy Chase demand strategy
Master production schedule (MPS) Final assembly schedule (FAS) material requirements planning (MRP)
Dependent demand Bill of labor (BOL) End items
Parent item Components Subassembly
MRP explosion Time buckets Gross requirement (GR)
Scheduled or planned receipts (S/PR) Planned order receipt (PORec) Planned order release (PORel)
Projected on-hand inventory (POH) Lot sizing Lot-for-lot (LFL)
Action bucket Fixed order quantity (FOQ) Periodic-order quantity (POQ)
Capacity requirements planning (CRP)
Chapter 15
Appraisal costs Internal failure costs External failure costs
Kaizen Kaizen event Poka-yoke
Chapter 16
Continuous metric Discrete metric Process capability
Process capability study Process capability index
Chapter 18
Project project management Activities
Immediate predecessors Work breakdown structure Project network
Nodes Arcs Critical path
Schedule Crashing a project Crash time
Crash cost Crashing an activity

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