Problem Solving Ability

    · Describe the most significant problem you faced in your last job/at school and explain how you solved it. · Describe the last time you had to deal with a customer who had a problem. What was the problem and how did you solve it? · Describe a difficult situation you faced and explain how you dealt with it. · Tell me about a time when you went above the call of duty to satisfy a customer. Positive Attitude/Maturity: · What was your greatest disappointment and how did you handle it? · Describe a difficult decision that you had to make. What made it difficult? · Have you ever been asked to cover up another employee’s mistakes? What did you do and why? · Tell about a suggestion you made that was rejected.