Develop an interview questionnaire for an IT project manager about how they use the five basic strategies for conflict resolution to resolve workplace conflict.
Your interview questions should cover:
Circumstances of conflict and the stakeholders involved
Root causes of the conflict
The managers approach to solving the conflict (the applied conflict resolution strategy)
How the resolution affected the involved parties short- and long-term
Determine if anyone walked away as winners or losers
Identify the long-term effects of this particular conflict entails on the team and working relationships.
Lessons learned from the conflict, including what the manager might have done differently
Suggestions for alternative ways conflict could be handled