QUESTION 1 (1000 words)
Top management of Company X Ltd. has given the approval to start the implementation of a quality management system based on ISO 9001:2015 standard in the Human Resources (HR) department initially.
AS a consultant to that company, discuss the steps that you will follow to implement such system in the HR department.
Note: Application of the standard should be demonstrated using examples.
QUESTION 2 (375 words)
Explain clearly, using two examples, how the Plan-Do-Check-Act (PDCA) cycle is being applied in your company.