Questionnaire Introduction
Questionnaire Introduction
This questionnaire aims at measuring the range of satisfaction of the Electronic Government Services presented by the Ministry of Interior of Saudi Arabia to the applicants particularly in business sector. However, this study has been prepared for obtaining MBA.
Therefore, you are kindly requested to answer openly and objectively for the purpose of attainment the object of this questionnaire. Any data or information obtained throughout this questionnaire will be treated as confidential.
Researcher,
General information
Please tick where applicable
1. Gender (sex): Female Male
2. What age group are you?
21-25 years 26-45 years 46-55 years 55 and above
3. What is your educational level?
Basic education High school Bachelor's degree Postgraduate degree Other
4. The type of the sector that you are working with?
Manufacturing Commercial- Trade Banking Education Other
5. How often do you use computers?
Every day once a month weekly
6. Have you ever use e-government services?
Yes No
7. If Yes. How often do you access e-government services?
Daily Weekly Monthly Not at all
Survey questions
Perceptions of government
This section asks you on your perceptions of government and the services you are aware of and/or get access.
Question1. Perception concerning Government
Below are some general perceptions concerning governments' services to the business? On a scale from 1 to 4, with 1 being “Strongly disagree” and 2 “Strongly agree”, please tick the level of you agree.
Perception of
government
Strongly
disagree
1 Strongly
agree
2
Not
applicable
3 Don't
know
4
I can easily access any government service that I need for my business.
I can easily access the information I need to comply with government regulations.
Section B: A service experience
Question 1: Government service experience
We would like to know one government service experience in detail. Which of these services are the most recent in the last 6 months?
1. Telephone
2. Website/internet
3. Email
4. In-person visit to a government office
5. Visit from a government representative
Question 2: Current method of communication
What was the initial channel or method of communication? (Check only one option).
1. Telephone
2. Website/internet
3. Email
4. In-person visit to a government office
5. Visit from a government representative
Question 3: Quality of service experienced in different channels
How would you rate the quality of service that you got during this experience? Tick where applicable.
Service channel Very Poor
1 Very Good
2
Not
applicable
3 Don't
know
4
Telephone
Website/internet
Email
In-person visit to a government office
Visit from a government representative
Question 4: Quality of service and Convenience
We would like to rate the quality of service and the convenience associated with the service you received for the primary, or main channel you utilized for this past interaction. Tick where appropriate.
Particular to internet Very Poor
1 Very Good
2
Not
applicable
3 Don't
know
4
I was able to obtain the information/resolution I desired
Overall, I was satisfied with this method of accessing service(i.e., internet)
Section C: Regulatory issues [and/or bylaws]
Businesses were given adequate time to assess and respond to potential changes Give us your opinion as to how government consult with you regarding changes in policies, regulations bylaws or other issues. Considering recent changes implemented over the past 12 months, please indicate your level of agreement with the following statements. Please tick where appropriate.
Various levels
of government Very Poor
1 Very Good
2 Not
applicable
3 Don't
know
4
Changes were implemented with sufficient input from the business community
Regulatory [or bylaw] changes were accompanied with sufficient information as to how it affected my business
Businesses were given adequate time to assess and respond to potential changes