Responsibility and Control

A public agency has been experiencing both internal and external problems with employee discontent and client dissatisfaction. You have been hired as a consultant who will put together a human resources handbook for this agency. Your work must include rules and regulations for employees and rules which address how to properly work with clients. You begin by looking at the Responsibility and Control areas in the introduction to Week 3. Then, you look at the handbooks of other agencies' and interview a human resources professional to learn how other agencies deal with responsibility and control. When you have completed your research, put together the handbook on the basis of what you have learned which addresses the needs and responsibilities of agency employees and the responsibilities of the agency to its clients. Include what other agencies' handbooks you reviewed and the name of the Human Resources (HR) professional you interviewed.