Consider the background information and data given in the “Scharadin Hotels” case (page 23?
in the 6th edition of the textbook, page 243 in the 5th edition).
Assume you are Scott Schultz, the
head of operations, and do the analysis Larraine Scharadin asks him to perform.
Write a memo addressed to Larraine and the other staff members with your analysis and
recommendations.
The memo should include (but is not limited to):
• A summary of the issue under investigation
• An explanation of the type of control chart you selected for this case.
• The control chart itself, created in Excel, showing the data collected
• Conclusions based on the chart regarding the source of the problem and the overall level
of quality.
• Recommendations of further actions for improving quality.
The memo should be 2 – 3 pages long including any displays (graphs, tables, etc.). Students are
encouraged to work on this assignment in teams (no more than three students per team!). The
write-up will be evaluated on both the analysis and the presentation (including spelling and
language) a
Doesn’t need to include any parts taken directly from the case or the given directions including quotes. Needs to have 2-3 displays. Doesn’t need to have headings like student name, school, date etc.