Scripted “Conversations”

Scripted “Conversations” Step 1: Make two or three calls to a large company which has some sort of customer-service facility. Do one of the following (Be nice and polite to the call center agents!): (a) try to speak with a different representative each time so that you can compare their script; (b) track different routes of an automated customer service to listen to the different choices that are given. Step 2: Prepare an account of your exchange/s: -- what company did you call? what service system(s) did they use? -- Did the automated messages and/or the conversation with the representatives remind you of the Cameron article? In what ways? -- To what extent were “top-down talk” features reproduced? -- In what ways did the script deviate from the scripted “top-down talk”? -- (If you spoke with real people, were there signs of “women’s language” (as it’s explained in Thursday’s lecture)? In what way/s?