To validate REEF Technology’s business model, our teams have been working very hard to rapidly launch and grow our Kitchens business across the United States and
Canada. While the business has experienced tremendous growth, we need to build out a robust support organization to respond to the escalating number of support tickets
more effectively both at our current and future scale. We’ve shared a few weeks’ worth of support data from our kitchens businesses in New York, Atlanta, and Miami,
but we need to summarize these data for leadership and present our recommended path forward.
Please download the attached excel file to answer the following questions and prepare a short PowerPoint presentation to convince the leadership team of your plan
during a 30-minute presentation.
Questions:
- (1 Slide) Data Dive:
- Average Ticket Resolution Time?
- Median Resolution Time?
- Ticket Resolution Rate?
- Most problematic Asset Type?
- (1 Slide) What are the busiest two hours of the week for the kitchens business? Why?
- (1 Slide) The REEF team would like to implement a preventative maintenance program to reduce our maintenance costs, but we have limited maintenance resources.
If you had to select a market to test our preventative maintenance program, what market would you choose? Why?
- (1 Slide) What additional data would you like to see to help build and implement REEF’s scaled support organization? Why?