Sympathy and empathy

 

W​‌‍‍‍‌‍‍‌‍‌‌‍‍‍‌‍‌‌‌‍​hat is the difference between sympathy and empathy? Why does ​‌‍‍‍‌‍‍‌‍‌‌‍‍‍‌‍‌‌‌‍​the use of empathy make someone a more effective communicator​‌‍‍‍‌‍‍‌‍‌‌‍‍‍‌‍‌‌‌‍​?

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