“TAKING RESPONSIBILITY – WHY GOOD THINGS HAPPEN AT COSTCO?”

Read the case at the end of Chapter 1, “TAKING RESPONSIBILITY – WHY GOOD THINGS HAPPEN AT COSTCO?” Summarize the case first and then answer the questions:
In what ways does Costco meet the criteria for a “sustainable” organization?
What would you describe as Costco’s basic strategy as a retailer?
How do its human resource practices support that strategy?