Technical style edit and justification memo

Instructions Scenario: You work in the claims department for The Acme Company. The company recently lost thousands of dollars from reimbursing customers with fraudulent product claims. In response, Acme's CFO developed a verification process for all new claims that you are responsible for implementing. Your colleague Willow Bay drafted the below letter to explain this verification process to customers. However, you believe its style and tone could be improved for professionalism.