What do you perceive as the main differences between managing a human service organization and managing a business? Would the same skills, attitudes, and body of knowledge be appropriate for each? What skills would you need to develop in order to manage a human service program?
While the fundamental mechanics of management (budgeting, staffing, and strategic planning) apply to both sectors, the core divergence lies in the definition of success and the nature of the "product."
The primary differences can be categorized into three areas:
The Nature of the Client
Business: Clients are "customers" who choose a product. If the product fails, the customer switches brands.
Human Services: Clients are often vulnerable, involuntary, or in crisis. The relationship is governed by a deeper ethical duty of care, where the "service" is an intervention in a human life.
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