Refer to the case of “Turnround at the Preston plant”, as an Operations Management expert analyze the
business case in the light of the following questions.
What are the most significant events in the story of how the plant survived because of its adoption of quality-based principles?
How did the plant’s processes eventually were brought under control?
How did gaining control of the process help to cut costs; improve their prospects of earning revenue in the
future; develop new products; retain their best staff in the future; improve their relationships with suppliers etc.
and what will be the strategic consequences of these improvements?
SPC is an operational level technique of ensuring quality conformance. How many of the benefits of bringing
the plant under control would you categorize as strategic?