Understand the purpose of an organisation and its operating environment

1. Describe the purpose and goals of an organisation. 2. Describe the products, services and customers of an organisation 3. Analyse how external factors impact on the business activities of an organisation. 4. Describe the structure of an organisation and the functions within it. 5. Explain how the different functions work together to optimise performance. 6. Explain how the culture of an organisation affects its operations. 7. Describe how HR activities support an organisation’s strategy. 8. Explain the role of HR professionals in supporting line managers and their staff.