Unit 3 business class

1. Write 250 words and 2 scholarly sources….no plagiarism

describe a situation either positively or negatively that you experienced shopping with a company. For “Feel the Customer’s Pain: Empathize”, which of the steps did the company do in the situation and for “Do All You Can to Resolve the Problem” what was the offered solution. Find the company’s policy on complaints and report if your situation follows their customer complaint policy. Were you satisfied with the resolution of the situation?