Winning the Malcolm Baldridge Award for Performance Excellence

Production and Operations Management Essay—Winning the Malcolm Baldridge Award for Performance Excellence—What we Learned Research Question: You are the CEO of a manufacturing company that has just won the Malcolm Baldridge National Quality Award. What were the two most significant management criteria in the award that challenged your company the most and why? What lessons did your organization learn from your decision to enter the competition and the process of competing?

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