1. Explain why clear and effective communication is essential in the workplace
2. Outline the key stages in the communication process
3. List potential barriers to communication and outline how these could be overcome
4. Explain methods and their best use when communicating with the team
5. Explain why it is important to have a record of communication
6. Outline the importance of keeping a record of oral communication
7. Describe methods of maintaining accurate records of electronic and oral communication
8. Explain the importance of effective time management
9. Identify your strengths and weaknesses in time management
10. Set and priorities personal SMART objectives to achieve team goals
11. Describe a simple time management technique for achieving objectives
12. Identify causes of stress and state their impact on the workplace
13. List symptoms of stress in the workplace
14. Describe a simple stress management technique that could help to reduce stress or its effects
15. Identify sources of support available in the workplace or elsewhere for stress management
16. Briefly describe the legal aspects of the disciplinary process
17. Identify an organization’s employment policies and procedures that could guide the manager in dealing with disciplinary issues
18. Describe the purpose of disciplinary procedure
19. Identify the interpersonal behavior and support skills required by a manager to monitor discipline in the workplace
20. Explain the purpose of a meeting
21. Explain the purpose and structure of an agenda
22. Explain how to select and invite the right people to a meeting
23. Describe how to prepare prior to a meeting
24. Explain the roles and responsibilities of the chairperson, secretary and individuals at a meeting
25. Explain basic meeting protocols and procedures
26. Explain positive and negative actions that can affect meetings
27. Explain the purposes of minutes and action
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